Refund policy

Return Window

You have the right to return your order within 30 days of receipt. Returning products is easy.

Free Returns & Exchanges

All returns are completely free. We don't charge restocking fees or additional fees. We also accept exchanges for any product – all exchanges are free as well.

Product Condition Requirements

Only products in NEW condition can be returned. This means the item must be:

  • Unused and unwashed

  • With all original tags and labels still attached

How to Initiate a Return or Exchange

To initiate a return or exchange, please email us at support@gilory.com with your order details. Our customer service team will provide you with detailed return instructions and assist you throughout the process.

Broken or Damaged Items

If you receive a broken or damaged item, please reach out to us immediately via email at support@gilory.com. Include photos or a detailed description of the damage, and our team will arrange a free replacement or return at no cost to you. We'll also provide you with return shipping instructions.

Not Satisfied? We're Here to Help

If you are not satisfied with your purchase for any reason, we want to make it right. You have several options:

  • Exchange the product for a different size, color, or style – completely free

  • Return the item for a full refund within the 30-day window

  • Contact our customer service team at support@gilory.com to discuss any concerns

Your satisfaction is our priority, and we're committed to resolving any issues you may have.

Refund Processing

Once we have received and inspected your return, your refund will be processed within 10 business days. The amount will be credited to the original payment card you used to place your order.

Legal Compliance

We comply with all relevant laws and regulations regarding returns and refunds. We reserve the right to change this return and refund policy at any time to comply with applicable law.

Contact Details

  • Shop name: Gilory
  • Address: 1209 MOUNTAIN ROAD PL NE #6081, ALBUQUERQUE, NM 87110
  • Email: support@gilory.com
  • Phone: +19178104896

Opening Hours

Monday to Saturday: 9AM - 6PM
Sunday: Closed